Policy

Our Policy

 

At Poise Pilates, we strive to maintain a safe, stylish and supportive environment for all women. To ensure the best experience for everyone, the following guidelines apply:

Memberships

Our memberships are designed as a commitment to your wellness journey. Monthly cancellations are not available. This allows us to provide the best possible experience for you and the community.

Late Arrival & No-Show Policy

To ensure a smooth and respectful experience for all clients and our instructors, we kindly ask everyone to arrive on time for their scheduled class.

Late arrivals may disrupt the session and affect both other participants and the instructor. For this reason, classes will start strictly at the scheduled time.

If a client arrives late and this results in additional waiting time or disruption for the instructor, a late arrival fee of €16 may be charged to cover staff costs.

In case of a no-show, the class will be fully charged.

However, we understand that unexpected situations can occur. Due to any other circumstances, we are always open to discussing the situation together.

Thank you for your understanding and cooperation in maintaining a professional and respectful studio environment.

Payment and Billing

Payments are automatically processed according to your chosen plan. Please ensure your account details are up-to-date to maintain uninterrupted access to the studio and classes.

Cancelling or Rescheduling Classes

To secure your spot in Reformer sessions, please reschedule or cancel lessons in accordance with our policies. This ensures a smooth schedule for all members.

Please note that all bookings are final and non-refundable. Cancellations must be made at least 12 hours before the scheduled class time to receive a class credit for a make-up session. If a cancellation is made within the 12-hour window, the class credit will be forfeited and cannot be rescheduled.

Studio Etiquette

Poise Pilates is a women-only space where respect, calm and mindfulness are central. We ask all members to contribute to a serene and supportive atmosphere.

Parking available

Convenient parking is available in the garage located right next to our studio. Enjoy up to 3 hours of free parking, making your visit easy and stress-free.

Health and Safety

In case of injuries or health concerns, we recommend consulting your physician or our instructors before attending classes. Your safety and well-being come first.